Help & FAQ

Is a child alone able to turn the program off?
No. The only way to turn the program off is passing the password placed by the parent.
How much does the Visikid cost?
Visikid can be used free of charge. The only restrictions are the statistics available for just one day. In the full version of the program, the data is stored all the time. The cost of the full version amounts respectively 59 PLN per year or 9 PLN per month. Before you buy the full version we recommend trying out the free version and seeing if the program meets your expectations.
How uninstall Visikid?
To remove Visikid follow these steps:
1. Right-click on the blue Visikid icon in the system tray (near the clock).
2. From the menu, select "Finish" (if the program after a few seconds is not turned off, please try again).
3. Uninstall it by clicking the Start Menu: Visikid-> Uninstall.
4. Log-in, go to account settings and delete your account.
May I at any time unsubscribe from the service?
Yes. The resignation is free of charge and you can use it at any moment.
How often the data is being updated?
Every 5 minutes. It means that a parent can connected to the Internet (e.g. in the work) and get to know whether the child used the computer 5 minutes ago.
Is it possible to create separate accounts for children and parents who use the same computer?
Yes. To do this, create a separate user accounts (see how to do it). If there is only one child and parents that use the same computer, parents can simply pause the application at the time they use the computer by clicking the 'Stop data logging' in the main menu.

Why Visikid is a better solution than the typical applications for parental supervision?
Creating Visikid we thought of wide, busy street in the large city. This is an Internet. No sensible parent will leave the child alone in the middle of the crossing. The sensible parent will explain to a child, how the signal system what is zebra crossing and what rules should be obeyed. At first a parent will cross the street holding a child by its hand. Later a parent will let a child go independently, but he will be supervising, whether a child is certainly obeying all principles.

Good parents know that holding the child in the cage isn't a way to teach him the road safety. That’s why Visikid is blocking nothing and nothing is forbidden. It only lets check, whether the child behaves the way we taught them. When we already make sure that the child deserves this trust, we can simply with a clear conscience stop looking.
Isn't talking to a child a better way to teach him responsible use of a computer?
If parents are devoting to children appropriately a lot of time, talking to them and explaining the world to them, Visikid won't probably be needed. Unfortunately, many parents aren’t able to spend as much time with their children as they should. It doesn’t mean that those parents don’t care of their own children interests. To such parents Visikid would be certainly helpful.
Will Visikid replace educational conversations telling a child the facts of life?
Just the opposite – it is supposed to provoke them. If the parent acknowledges that the child is using the computer in the wrong way, he must talk with a child, explain and induce the change of attitude. Visikid doesn't have the magic button “block”, because it isn't a method of raising a child.
Won't I violate the privacy of my children by installing Visikid
No, the same way as you aren't infringing their privacy going to parents' evenings or caring for that a child doesn't fall into the bad company. Visikid isn't acting in secret, just the opposite - it is visible on the system belt all the time. We shouldn’t mix up the trust with absolute toleration. It is necessary to deserve the trust.
Do you have any other questions?
If you need help or have some questions, comments or suggestions, please fill up the form below. We look forward to helping you find the answer. You can also send us an e-mail to team@visikid.com.